{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Standard delivery is free from NZ$75 after discounts, otherwise NZ$25. Express delivery costs NZ$25 on any order. Allow 5-7 days for delivery after 24-48 hours of handling. No shorter express delivery window is promised.",
    "content": "Shipping Delivery options and timeframes for orders across New Zealand. Where we deliver Our online delivery offer covers New Zealand. For an address outside New Zealand, contact us for a quote before ordering. Delivery charges Standard delivery is free from NZ$75 after discounts, otherwise NZ$25. Express delivery costs NZ$25 on any order. Allow 5-7 days for delivery after 24-48 hours of handling. No shorter express delivery window is promised. The free standard-delivery threshold is calculated on the goods total after any discount. Your selected delivery charge is shown in the cart before payment. Dispatch and tracking Handling and delivery are separate periods. Tracking details are emailed after dispatch. Items in one order may arrive in separate parcels. Use Track Your Parcel once you have a tracking number. Address details and imports Check your full delivery address and postcode before payment. Orders may be dispatched from an overseas warehouse. Any customs or import charges assessed by the relevant authority are separate from our delivery fee; contact us before ordering if you need clarification. Late, missing or damaged deliveries If your parcel is late or tracking has stopped, contact theteam@screendoorsonline.co.nz with your order number. Tell us about damage, missing items or incorrect goods so we can investigate and provide the applicable remedy.",
    "url": "https://screendoorsonline.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "For change-of-mind returns, contact us within 15 days of purchase. Original packaging and proof of purchase are required. A NZ$39 packing and handling fee applies, and you pay tracked return shipping to the dispatch warehouse. These terms do not limit your Consumer Guarantees Act rights for faulty or misdescribed goods.",
    "content": "Refunds & Returns Our change-of-mind policy and your separate rights under New Zealand consumer law. If there is a problem with your goods Goods that are faulty, damaged, misdescribed or not fit for purpose may entitle you to a remedy under the Consumer Guarantees Act 1993. Contact theteam@screendoorsonline.co.nz with the order details and a description or photograph of the problem. We will assess it and arrange the remedy required by law. The change-of-mind fees below do not restrict those rights. Change-of-mind returns For change-of-mind returns, contact us within 15 days of purchase. Original packaging and proof of purchase are required. A NZ$39 packing and handling fee applies, and you pay tracked return shipping to the dispatch warehouse. These terms do not limit your Consumer Guarantees Act rights for faulty or misdescribed goods. This voluntary policy covers an order you no longer need, a wrong selection or a screen that does not fit. Keep the item in its original condition and packaging. Contact us first for the correct return address and instructions; the administration address is not the return warehouse. Return costs The NZ$39 packing and handling fee is non-refundable for a change-of-mind return. You are also responsible for tracked return shipping to the warehouse that dispatched your order. Keep your tracking receipt. These charges do not apply to the extent a statutory remedy requires us to bear the cost. Cancellation before dispatch Contact us as soon as possible, ideally within 12 hours of ordering. An order can be cancelled only before it has shipped. A 12.5% service and processing fee applies to a voluntary cancellation. Once shipped, use the applicable returns process. Statutory rights remain unaffected. Receiving your refund After the returned goods have been received and checked, the published processing timeframe is 24–48 hours. Refunds go to the original payment method, or credit if you request it. Your payment provider may take additional time to display the refund. Custom-size quotations A custom-size enquiry is not an order. Ask the team to set out the dimensions, price, delivery and any specific cancellation or return terms before accepting a quotation. Nothing in those terms removes rights that cannot lawfully be excluded.",
    "url": "https://screendoorsonline.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Screen Doors Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy How we use personal information when you browse, enquire or order. Who is responsible Caruso Consulting Co Ltd, trading as Screen Doors Company, handles personal information for this store. Contact theteam@screendoorsonline.co.nz about privacy, access or correction. Information we use When you order or contact us, we may receive your name, email, phone number, shipping address, order selections, payment references, messages and any photographs you choose to provide. Browsing can provide technical information such as IP address, browser and device data, page visits and cookie identifiers. Please do not send card numbers, passwords or unnecessary sensitive information in an enquiry. Why we use it We use the information to answer questions, process and fulfil orders, provide tracking and after-sales support, prevent misuse, maintain business records and understand site use. Marketing preferences should be respected; a support enquiry does not itself authorise unrelated marketing. Service providers and overseas handling Relevant information may be processed by our hosting, payment, fulfilment, email, customer-support, marketing-form and analytics providers. The site uses Stripe or PayPal for payments, Google Analytics, an embedded support chatbot and Marketing Command Centre enquiry forms. Providers and our operations may be outside New Zealand. Information should be limited to what is needed for the service and protected appropriately. Payment providers handle card information; do not put it in a support form. Cookies and local storage The cart and saved checkout preferences use browser storage. Analytics and embedded services may use cookies or similar identifiers. See our cookie policy . You can clear or restrict them in your browser; some features may then stop working. Retention and protection Information is retained for fulfilment, customer support, accounting and applicable legal requirements, then removed or de-identified when no longer needed. Access should be limited to authorised people and providers. No online service can promise absolute security. Access, correction and complaints You can ask to access or correct personal information we hold about you. We may need to verify your identity. If a correction is declined, you may request a statement of the correction sought be attached to the information. Contact us first with a privacy concern; you can also contact the New Zealand Office of the Privacy Commissioner. Updates Prepared 7 September 2026. This policy describes the rebuilt storefront; we will update it when relevant practices change.",
    "url": "https://screendoorsonline.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Screen Doors Company.",
    "content": "Terms & Conditions Terms for using this website and buying from Screen Doors Company. Who operates this store This store is operated by Caruso Consulting Co Ltd, trading as Screen Doors Company. Contact theteam@screendoorsonline.co.nz . The administration and corporate addresses are listed on our About page . Products, prices and orders Prices are shown in New Zealand dollars (NZD). Select the screen dimensions and colour carefully, and check the description and suitability information. The cart shows goods, any discount and delivery before payment. A custom-size or wholesale enquiry requires a separate agreed quotation. We may need to correct a material listing or availability error; if it affects an order, we will contact you with the available options rather than make an unagreed substitution. Payment and confirmation Card and PayPal checkout are offered when available. A return from a payment provider alone is not confirmation: the order status must be verified. If the confirmation page cannot confirm your payment, contact us with its reference before attempting another payment. Delivery, cancellations and returns Standard delivery is free from NZ$75 after discounts, otherwise NZ$25. Express delivery costs NZ$25 on any order. Allow 5-7 days for delivery after 24-48 hours of handling. No shorter express delivery window is promised. For change-of-mind returns, contact us within 15 days of purchase. Original packaging and proof of purchase are required. A NZ$39 packing and handling fee applies, and you pay tracked return shipping to the dispatch warehouse. These terms do not limit your Consumer Guarantees Act rights for faulty or misdescribed goods. Please read the shipping and returns and cancellation policies, including the 12.5% voluntary pre-dispatch cancellation fee. Using the site Provide accurate order and contact details. Do not interfere with the site, attempt unauthorised access, submit unlawful material or misuse another person’s information. Site text, imagery and branding remain subject to the rights of their owners. Privacy and external services Our privacy policy explains the information used to answer enquiries and fulfil orders. Payment, tracking and other external services operate under their own terms. External links do not guarantee third-party content. Consumer rights and disputes Nothing here excludes rights or remedies that cannot lawfully be excluded under New Zealand law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Contact us first to resolve a concern, using our complaints process . Updates These terms were prepared on 7 September 2026. Updated terms apply prospectively; an update does not remove rights relating to an existing order.",
    "url": "https://screendoorsonline.co.nz/terms-and-conditions/"
  }
}